Terms of Service

These Terms of Service govern access to and use of qelmavor.com, including browsing the website, creating an account, placing an order, using available services, and communicating with QELMAVOR, LLC.

By using qelmavor.com, submitting an order, or otherwise accessing services made available through the website, you agree to these Terms of Service together with any policies incorporated into them by reference.

1. Website Ownership and Operator

qelmavor.com is operated by QELMAVOR, LLC.

References to “we,” “us,” and “our” in these Terms refer to QELMAVOR, LLC. References to “you,” “your,” or “customer” refer to the individual accessing the website or completing a transaction through it.

Our business information is available through our Contact Us page. Customers may also contact us at hello@qelmavor.com, by telephone at +1 (702) 382-9514, or at 4560 S Decatur Blvd, Ste 300, Las Vegas, NV 89103, US.

2. Agreement to These Terms

By continuing to use qelmavor.com, you confirm that you have read, understood, and agreed to comply with these Terms of Service.

If you do not agree to these Terms, you should not place an order or use website functions that require acceptance of them.

Product-specific information or additional conditions displayed on the website may supplement these Terms where applicable.

3. Customer Eligibility

You must have the legal capacity required under applicable law to enter into a binding online purchase transaction.

If you access or use qelmavor.com on behalf of a company, organization, or another person, you represent that you have authority to act on their behalf where applicable.

4. Products and Product Information

We make reasonable efforts to present product names, photographs, dimensions, materials, colors, finishes, quantities, and other product information accurately.

Because qelmavor.com sells tableware, drinkware, glassware, serving pieces, napkins, table covers, and related dining products, some items may show reasonable variations in tone, surface texture, glaze, pattern placement, shape, finish, or other visual characteristics.

Differences caused by lighting, screen settings, photography, material characteristics, production methods, or normal manufacturing tolerances will not necessarily be considered defects where they do not materially change the nature or intended use of the product.

5. Product Availability

All products displayed through qelmavor.com are subject to availability.

Adding a product to a shopping cart does not reserve that item or guarantee that it will remain available until checkout has been completed and the order has been accepted.

We may update stock information, discontinue products, limit quantities, or correct availability information where reasonably necessary.

6. Orders and Order Acceptance

Submitting an order through qelmavor.com constitutes an offer to purchase the selected products under the terms and information displayed during checkout.

An automated order confirmation does not necessarily mean that an order has been finally accepted for fulfillment.

We may review payment authorization, inventory availability, shipping information, transaction risk, address information, or other relevant details before fulfilling an order.

If we cannot accept or fulfill an order, we may cancel it and, where payment has already been collected, issue an appropriate refund to the original payment method.

7. Accuracy of Customer Information

Customers are responsible for providing complete and accurate information when placing an order.

This includes name, billing information, shipping address, contact details, product selection, quantity, variation choices where applicable, and any other information requested during checkout.

If you discover an error after submitting an order, please contact us at hello@qelmavor.com as soon as possible.

We will make reasonable efforts to assist, but we cannot guarantee that an order can be changed once processing, packing, or shipment has begun.

8. Prices and Currency

Product prices and other transaction amounts on qelmavor.com are displayed and processed in Euros (EUR), unless otherwise expressly stated.

If your bank account, card, or payment account uses another currency, the applicable bank, card issuer, or payment provider may apply its own exchange rate, conversion fee, or foreign transaction charge.

Such charges are determined by the relevant financial institution and are outside the control of QELMAVOR, LLC.

9. Payment Requirements

Payment must normally be successfully authorized before an order proceeds to fulfillment.

Available payment options may include cards, digital wallets, PayPal, and other methods shown during checkout.

Payments are processed by third-party providers, including Stripe and PayPal.

QELMAVOR, LLC does not store complete payment card numbers, CVV or CVC security codes, payment account passwords, or other complete payment credentials.

For more information about accepted payment methods, transaction currency, payment security, failed payments, refunds, and disputes, please review our Payment Policy.

10. Shipping Services

We provide shipping to supported destinations according to the shipping methods and conditions applicable to the order.

Shipping estimates may be affected by carrier operations, delivery destination, customs procedures, weather, holidays, local transportation conditions, address accuracy, or other circumstances outside our reasonable control.

For information regarding processing time, standard shipping fees, expedited shipping, tracking, delivery confirmation, damaged shipments, customs charges, and address issues, please review our Shipping Policy.

11. Delivery and Customer Responsibilities

Customers are responsible for providing a complete and accurate shipping address and for ensuring that the destination is reasonably accessible for delivery.

A shipment may generally be considered delivered when the applicable carrier records delivery to the address supplied with the order or provides another reasonable form of delivery confirmation.

Depending on the delivery location, a shipment may be left at a mailbox, parcel locker, reception area, front desk, mailroom, household member, building representative, or another location normally used for deliveries.

If a package is damaged, missing, incorrectly delivered, or otherwise affected by a shipping-related issue, customers should follow the procedures described in our Shipping Policy.

12. Returns and Refunds

Eligible products may be returned subject to the applicable return period, product condition requirements, return procedures, and other conditions described in our return policy.

Tableware, glassware, ceramic items, textiles, and other products should be returned in a condition consistent with the requirements described in the applicable policy.

Products damaged after delivery through misuse, improper handling, alteration, unsuitable cleaning, or other customer-caused deterioration may not qualify for a full refund based on product defect.

For complete information regarding return eligibility, fragile items, return shipping, inspections, refund approval, refund timing, and refund method, please review our Refund and Returns Policy.

13. Customer Accounts

Where account functionality is available, customers are responsible for maintaining the confidentiality of their login credentials and for activity occurring through their accounts.

Customers should provide accurate account information and update information that becomes incorrect or outdated.

We may restrict, suspend, or secure an account where we reasonably believe unauthorized access, fraud, abuse, misuse, or another security concern has occurred.

14. Privacy and Personal Information

We collect and process information reasonably necessary to operate qelmavor.com, administer customer accounts, process orders, arrange shipping, provide support, manage returns and refunds, prevent fraud, maintain transaction records, and comply with applicable obligations.

The website is a self-hosted store built on WordPress and powered by WooCommerce. Payments are processed by authorized third-party payment providers rather than by storing complete payment credentials directly within our store systems.

For detailed information about personal information, cookies, service providers, payment security, data retention, international processing, and applicable GDPR rights, please review our Privacy Policy.

15. Acceptable Use of the Website

You may use qelmavor.com only for lawful purposes and legitimate shopping or customer-service activities.

You may not use the website for fraudulent, deceptive, abusive, unlawful, harmful, or unauthorized purposes.

Prohibited activity includes attempting unauthorized access to the website or customer accounts, interfering with website security, introducing malicious software, submitting fraudulent transactions, misusing refund or payment systems, impersonating another person, or violating applicable law.

We may take reasonable steps to protect the website, customers, payment infrastructure, and business operations when prohibited activity is detected.

16. Website Content and Intellectual Property

Unless otherwise stated, content made available through qelmavor.com, including website text, layout, product presentation, graphics, photographs, design elements, logos, and other original materials, is owned by or licensed to QELMAVOR, LLC and may be protected by applicable intellectual property laws.

Customers may use website content for ordinary personal and non-commercial shopping purposes.

Protected content may not be reproduced, distributed, modified, commercially exploited, or used to create unauthorized derivative works where permission is legally required.

17. Third-Party Services

Operation of qelmavor.com may involve third-party services such as Stripe, PayPal, shipping carriers, hosting providers, technical services, security providers, or other ecommerce integrations.

These third parties operate under their own systems, terms, policies, and legal responsibilities.

The use of a third-party service does not mean that QELMAVOR, LLC owns or controls that independent provider.

To the extent permitted by applicable law, we are not responsible for independent acts or omissions of third parties that are outside our reasonable control.

18. Website Availability and Limitation of Liability

We make reasonable efforts to maintain accurate website information and reliable ecommerce functionality, but we do not guarantee that qelmavor.com will always be available without interruption, delay, technical error, or temporary unavailability.

To the maximum extent permitted by applicable law, QELMAVOR, LLC will not be responsible for indirect, incidental, special, or consequential losses resulting from circumstances outside our reasonable control, including carrier disruption, payment-provider interruption, internet failure, unauthorized third-party activity, or other external events.

Nothing in these Terms excludes, restricts, or limits a consumer right or liability that cannot legally be excluded or limited under applicable law.

19. Governing Law and Jurisdiction

These Terms of Service and transactions completed through qelmavor.com are governed by the applicable laws of the jurisdiction in which 4560 S Decatur Blvd, Ste 300, Las Vegas, NV 89103, US is located, together with any mandatory consumer protection laws that apply to the customer and cannot lawfully be excluded.

If a dispute arises between a customer and QELMAVOR, LLC, the parties may first attempt to resolve the matter through reasonable communication, customer service procedures, return or refund processes, or applicable payment-provider procedures.

If the dispute cannot be resolved through these methods, it shall be submitted to the competent courts having jurisdiction over the location of 4560 S Decatur Blvd, Ste 300, Las Vegas, NV 89103, US, unless applicable law requires another court, venue, or forum.

Nothing in these Terms prevents either party from exercising a statutory right to bring a matter before a competent authority or court where such a right cannot lawfully be restricted.

20. Updates to These Terms and Contact Information

We may revise these Terms of Service from time to time to reflect changes in our website, products, payment methods, shipping operations, security practices, policies, business procedures, or applicable legal requirements.

Updated Terms will be published on qelmavor.com and will apply from the stated effective date unless applicable law requires additional notice or consent.

These Terms should be read together with our Shipping Policy, Refund and Returns Policy, Payment Policy, and Privacy Policy.

For questions regarding these Terms, an order, or any policy referenced above, please contact:

QELMAVOR, LLC
Website: qelmavor.com
Email: hello@qelmavor.com
Telephone: +1 (702) 382-9514
Business Address: 4560 S Decatur Blvd, Ste 300, Las Vegas, NV 89103, US