Privacy Policy
This Privacy Policy explains how QELMAVOR, LLC collects, uses, stores, protects, and shares personal information when customers visit, browse, place an order, create an account, request assistance, submit a return or refund request, or otherwise interact with qelmavor.com.
By using qelmavor.com or providing personal information through the website, you acknowledge the practices described in this Privacy Policy. Where applicable law requires consent, we will request it before carrying out the relevant processing activity.
1. Business Responsible for the Website
qelmavor.com is operated by QELMAVOR, LLC.
Our business contact details are:
Website: qelmavor.com
Email: hello@qelmavor.com
Telephone: +1 (702) 382-9514
Business Address: 4560 S Decatur Blvd, Ste 300, Las Vegas, NV 89103, US
Questions about this Privacy Policy or the way personal information is handled may be sent to hello@qelmavor.com.
2. Information You Provide Directly
Depending on how you use qelmavor.com, you may provide information such as your name, email address, telephone number, billing address, shipping address, account information, order details, product selections, quantities, delivery information, return requests, refund information, and communications with our customer service team.
You may also provide information when completing a contact form, creating or updating an account, requesting order assistance, or communicating with us about a purchase.
3. Information Collected During Checkout
When an order is placed, we collect information reasonably necessary to complete and administer the transaction.
This may include your name, billing and shipping details, contact information, products ordered, quantities, shipping method, applicable taxes, transaction currency, order value, and transaction-related references.
We use this information to confirm purchases, arrange fulfillment, provide shipping and tracking information, communicate about the order, manage returns or refunds, prevent fraud, and maintain appropriate transaction records.
4. WordPress and WooCommerce
qelmavor.com is a self-hosted ecommerce website built on WordPress and powered by WooCommerce.
WordPress provides the content-management framework used to operate the website, while WooCommerce supports ecommerce functions including product listings, shopping carts, checkout, customer accounts, order records, shipping details, fulfillment management, and refund administration.
Because the store is self-hosted, information required to operate the website may be processed through our hosting environment, WordPress installation, WooCommerce database, authorized plugins, security systems, and related technical integrations.
5. Payment Providers and Transaction Information
Payments made through qelmavor.com are processed through authorized third-party payment providers, including Stripe and PayPal.
Other checkout options, including supported card and digital wallet services, may also rely on third-party payment infrastructure.
QELMAVOR, LLC does not store, retain, or have direct access to your complete payment card number, CVV or CVC security code, payment account password, or other complete payment credentials.
We may receive limited information necessary to administer a transaction, such as payment status, payment method type, transaction identifier, authorization status, and refund status.
6. How Payment Information Is Protected
We use reasonable technical and organizational safeguards intended to protect payment-related information transmitted through the website.
Our website uses HTTPS and SSL/TLS encryption to help secure information transmitted between your browser, our website, and applicable service providers.
Payment processing may also involve tokenization, PCI DSS-compliant processing environments, transaction authorization controls, fraud monitoring, risk analysis, and 3-D Secure authentication where supported or required.
These measures help reduce the need for complete payment credentials to be handled directly by our store systems.
7. Technical and Device Information
When you access qelmavor.com, our systems or authorized service providers may automatically collect certain technical information.
This may include IP address, browser type, device type, operating system, approximate location derived from IP address, referring page, pages viewed, session information, timestamps, server activity, error logs, and security-related events.
This information may be used to operate the website, diagnose technical issues, maintain security, detect misuse, and improve website performance.
8. How We Use Personal Information
We may use personal information to process and fulfill orders, arrange delivery, provide tracking information, manage customer accounts, respond to inquiries, process returns and refunds, prevent fraud, maintain transaction records, operate and improve the website, enforce applicable policies, and comply with legal obligations.
We aim to process only information reasonably necessary for the relevant business purpose.
We do not sell personal information as part of our ordinary ecommerce operations.
9. Shipping and Fulfillment Information
To deliver an order, we may share necessary information with warehouses, fulfillment providers, shipping carriers, logistics companies, postal services, or other delivery partners.
Information shared for fulfillment may include the recipient's name, shipping address, telephone number, email address where needed for delivery notifications, order reference, package information, and other details reasonably required to complete delivery.
Shipping information may also be used to investigate delays, damaged parcels, missing shipments, delivery disputes, or related order issues.
10. Tracking and Proof-of-Delivery Records
We may receive and retain shipment-related information from carriers, including tracking numbers, carrier scans, shipment status, delivery dates, delivery attempts, delivery confirmation, signature information where applicable, and similar proof-of-delivery records.
These records may be used to assist with delivery questions, verify fulfillment, investigate shipping problems, and respond to payment disputes or claims involving an order.
11. Returns, Refunds, and Customer Support Records
When you request a return, refund, replacement, or other assistance, we may collect information relevant to the request.
This may include your order number, contact information, reason for the request, product condition, photographs, packaging information, shipping labels, return tracking, inspection results, and communications with our customer service team.
This information may be used to review eligibility under our Return & Refund Policy, process an approved resolution, prevent return fraud, and maintain transaction records.
12. Payment Disputes and Chargeback Evidence
If a payment dispute, chargeback, PayPal claim, Stripe dispute, unauthorized-transaction claim, non-delivery claim, product-related claim, or similar investigation is opened, we may use and disclose information reasonably necessary to respond.
Relevant records may include order confirmations, transaction identifiers, payment authorization results, purchased products, billing information, shipping address, fulfillment records, carrier information, tracking history, delivery confirmation, customer communications, return requests, photographs, inspection results, refund records, and other transaction-related information.
Such information may be provided to Stripe, PayPal, banks, card issuers, payment networks, fraud-prevention providers, or other authorized parties responsible for reviewing the dispute.
13. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support essential website functions, maintain shopping-cart contents, operate checkout, keep customers signed in, remember preferences, support account functionality, improve security, and understand website performance.
Some cookies are necessary for WordPress, WooCommerce, customer accounts, shopping carts, checkout, and security functions.
Analytics, preference, or other non-essential cookies may be used where permitted by applicable law and, where required, after appropriate consent has been obtained.
14. Website Security and Access Controls
We use reasonable administrative, technical, and organizational safeguards designed to reduce the risk of unauthorized access, alteration, misuse, disclosure, or destruction of personal information.
These measures may include HTTPS/SSL/TLS encryption, access controls, account authentication, role-based administrative permissions, password protections, software and security updates, server monitoring, firewall protections, malware detection, login protections, backups, restricted database access, security logging, and fraud-monitoring systems.
Access to customer information is limited to personnel, systems, and authorized service providers that reasonably require access for legitimate business functions.
No internet-connected system can guarantee absolute security, but we use safeguards appropriate to the nature of the information processed and the risks associated with ecommerce operations.
15. Service Providers
We may use third-party service providers to support payment processing, website hosting, technical infrastructure, security, email delivery, customer communications, fraud prevention, analytics, order fulfillment, and shipping.
These providers may receive information reasonably necessary to perform the services for which they are engaged and may process that information according to their own legal obligations, policies, and contractual responsibilities.
Important service providers may include Stripe and PayPal for payment processing, shipping carriers for delivery, and hosting or technical providers used to operate our self-hosted WordPress and WooCommerce website.
16. International Processing of Information
Because qelmavor.com operates as an ecommerce website and may use service providers with infrastructure in different countries, personal information may be processed or stored outside the country in which a customer resides.
Where applicable law requires specific safeguards for international data transfers, we take reasonable steps to use lawful transfer mechanisms, contractual protections, or service providers that maintain appropriate safeguards.
17. How Long Information Is Retained
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and for legitimate business or legal requirements.
These purposes may include order fulfillment, customer service, returns and refunds, accounting, fraud prevention, payment disputes, legal compliance, and protection of legitimate business interests.
Routine ecommerce and customer information that is no longer required for an active transaction or legal obligation is generally reviewed for deletion or anonymization after approximately one year, where reasonably practicable.
Certain records may be retained longer where required by tax, accounting, payment-network, fraud-prevention, chargeback, contractual, or other applicable legal obligations.
18. GDPR Legal Bases for Processing
If you are located in the European Economic Area, European Union, or another jurisdiction where the General Data Protection Regulation (GDPR) applies, we process personal data only where an appropriate legal basis exists.
Depending on the circumstances, the applicable legal basis may include:
- Performance of a contract — where processing is necessary to accept, process, fulfill, ship, deliver, return, or refund an order.
- Legal obligations — where information must be processed or retained to satisfy tax, accounting, regulatory, fraud-prevention, or other legal requirements.
- Legitimate interests — where processing is reasonably necessary to operate and secure our website, prevent fraud, maintain accurate records, improve services, or resolve disputes, provided those interests are not overridden by your rights.
- Consent — where applicable law requires consent, including certain optional cookies, marketing communications, or other processing activities.
19. GDPR Rights
Where the GDPR applies, you may have the right to request access to personal information we hold about you and obtain information about how it is processed.
You may also have the right to request correction of inaccurate or incomplete data, deletion where a valid legal basis exists, and restriction of processing in certain circumstances.
Where applicable, you may also have rights relating to data portability, objection to certain processing, and withdrawal of consent.
Withdrawal of consent does not affect processing that was lawful before consent was withdrawn.
Certain requests may be limited where information must be retained to complete an order, satisfy legal obligations, prevent fraud, maintain accounting records, establish or defend legal claims, or respond to an active payment dispute.
20. How to Exercise Privacy Rights
Customers wishing to exercise GDPR rights or other applicable privacy rights may contact us at hello@qelmavor.com.
Please describe the request and provide enough information for us to reasonably identify the relevant account, order, or transaction.
To protect customer information, we may request reasonable identity verification before disclosing, correcting, transferring, restricting, or deleting personal information.
We will respond to valid requests within the period required by applicable law. Where legally permitted, additional time may be required for complex or multiple requests.
Individuals covered by the GDPR may also have the right to lodge a complaint with an applicable data protection supervisory authority.
21. Children's Privacy
qelmavor.com is intended for individuals who are legally capable of entering into online purchase transactions.
Our website is not intentionally directed to young children, and we do not knowingly seek to collect personal information from children in circumstances that would violate applicable privacy laws.
If we become aware that personal information was collected from a child where parental authorization or another legal basis was required but not obtained, we will take reasonable steps to review and delete the information where appropriate.
22. Policy Updates and Privacy Contact Information
We may update this Privacy Policy from time to time to reflect changes in our website, WordPress or WooCommerce functionality, payment systems, shipping operations, service providers, security practices, legal requirements, or other business procedures.
The latest version will be published on qelmavor.com. Changes will apply from the effective date of the updated policy unless applicable law requires another form of notice or consent.
For privacy questions, requests involving your personal information, or concerns about how information has been handled, please contact:
QELMAVOR, LLC
Website: qelmavor.com
Email: hello@qelmavor.com
Telephone: +1 (702) 382-9514
Business Address: 4560 S Decatur Blvd, Ste 300, Las Vegas, NV 89103, US