Return & Refund Policy

This Return & Refund Policy applies to eligible purchases made through qelmavor.com and fulfilled by QELMAVOR, LLC. It explains the conditions for returns, damaged or incorrect items, return shipping responsibilities, inspections, and refund processing.

This policy should be read together with our Shipping Policy and Payment Policy.

1. Return Window

Eligible products may be returned within 30 days after the confirmed delivery date shown by the applicable carrier tracking information.

Return requests should be submitted within this period. Requests received after the applicable 30-day return window may not be accepted unless a longer period is required by applicable law.

Submitting a return request does not by itself guarantee approval. The item must also satisfy the applicable return conditions described below.

2. Damaged, Defective, Incorrect, or Incomplete Orders

If an item arrives damaged, materially defective, incorrect, incomplete, or affected by another clear delivery-related issue, please contact us within 48 hours after delivery.

This reporting period helps us document the condition of the shipment while packaging, labels, and delivery information are still available for review.

Please include your order number and a clear description of the issue. We may also request photographs of the product, outer package, protective materials, shipping label, damaged area, or other relevant details where reasonably necessary.

3. Condition Required for an Eligible Return

Returned products should be clean, reasonably intact, and suitable for inspection. Where applicable, items should remain in a condition that allows them to be resold.

Products should not show damage caused after delivery, excessive use, misuse, alteration, staining, improper cleaning, breakage caused by customer handling, or other deterioration that materially changes the condition of the item.

Original packaging, detachable parts, removable accessories, labels, inserts, or other materials supplied with the product should be included where applicable and reasonably available.

4. Tableware, Glassware, and Fragile Items

Because some products sold through qelmavor.com may include ceramic, glass, or other breakable tableware, customers should handle items carefully when inspecting them after delivery.

A product that is broken, chipped, scratched, or otherwise damaged after delivery because of dropping, impact, misuse, improper storage, unsuitable cleaning, sudden temperature changes, or other customer-caused damage may not qualify for a return or refund based on product defect.

Where a product arrives already damaged or broken, please follow the 48-hour reporting procedure described above so we can review the condition of the shipment.

5. Natural Variations and Product Appearance

Some tableware may show minor differences in color tone, surface texture, finish, glaze appearance, pattern placement, shape, weight, or other visual details because of production methods, material characteristics, or normal manufacturing tolerances.

Such minor variations will not automatically be considered defects where they do not materially affect the intended use of the product and do not substantially differ from the applicable product description.

Screen settings, lighting, photography, and display characteristics may also cause product colors to appear slightly different from their appearance in person.

6. Textiles and Table Linens

For napkins, table covers, tablecloths, and other textile-based products, returned items should remain clean and should not show signs of washing, laundering, staining, alteration, cutting, excessive use, strong odors, or other conditions that materially affect their original state.

Items that have been washed, altered, permanently marked, or materially changed after delivery may not qualify for a full refund unless the issue results from an eligible defect that existed at the time of delivery.

7. Restricted or Non-Returnable Items

Certain products may be non-returnable or subject to additional restrictions because of customization, hygiene considerations, product condition, or another reasonable limitation.

These may include personalized or made-to-order products, items specifically marked as final sale, or products that cannot reasonably be returned to a resalable condition after use.

Where a particular product is subject to an additional return restriction, we aim to disclose that restriction on the product page, during checkout, or otherwise before purchase where reasonably practicable.

8. How to Request a Return

To begin a return request, contact us at hello@qelmavor.com or through our Contact Us page.

Please provide the order information necessary for us to identify the purchase. Depending on the circumstances, we may request the order number, the product being returned, the reason for the request, and supporting photographs where the item is damaged, defective, incorrect, incomplete, or materially different from what was ordered.

After reviewing the request, we will provide the applicable return instructions and, where appropriate, the return address or authorization information.

Products should not be sent to an address other than the return address provided for the applicable request.

9. Return Shipping Costs

When a return is caused by an error on our part, such as shipment of an incorrect item, an eligible material defect, or damage that existed at the time of delivery, QELMAVOR, LLC may provide a prepaid return label or reimburse reasonable return shipping costs after reviewing the circumstances.

For returns based on customer preference, including change of mind, no longer needing the product, preference for another design, or another non-defect reason, the customer is generally responsible for the cost of returning the item.

Original shipping charges are generally non-refundable where the original shipping service was successfully provided, except where required by applicable law or where the return results directly from an error by QELMAVOR, LLC.

10. Recommended Return Shipping Method

For eligible returns, we recommend using a trackable shipping method so the return can be followed while in transit.

Customers should retain the shipping receipt and tracking information until the return has been received and the refund process has been completed.

QELMAVOR, LLC cannot guarantee receipt of a return package that is shipped without reliable tracking or delivery confirmation.

11. Return Inspection

After an eligible return arrives, we may inspect the item to confirm that it matches the applicable order and satisfies the return conditions described in this policy.

The review may include the product condition, signs of use or damage, packaging, removable parts, accessories, labels, reported defect, photographs previously supplied, return tracking, and the reason given for the return.

If additional information is reasonably necessary to complete the review, we may contact the customer before making a final determination.

12. Refund Approval

If the return is approved, we will notify the customer and process the applicable refund.

If only part of an order is returned, the refund will generally apply only to the approved returned item or items and any other amount that is refundable under this policy.

If a returned item does not satisfy the applicable return conditions, we may contact the customer with additional information before determining the appropriate resolution.

13. Refund Processing Time

Approved refunds are generally processed within approximately 7 business days after the eligible returned item has been received, inspected, and approved, or after another refund request has otherwise been approved.

Processing time by QELMAVOR, LLC is separate from the additional time that may be required by a bank, card issuer, or payment service provider before the refunded amount appears in the customer's account.

14. Refund Method

Approved refunds are returned to the original payment method used for the applicable order.

Depending on how the order was paid, the refund may be processed through Stripe, PayPal, Visa, Mastercard, American Express, Discover, Maestro, Apple Pay, Google Pay, or another payment service originally used for the transaction.

We generally cannot redirect an approved refund to a different card, bank account, wallet, or unrelated payment method.

15. Refund Currency

Refunds are normally issued in the same transaction currency used for the original purchase, which is Euros (EUR).

If your bank, card issuer, or payment provider converted the original transaction into another currency, the amount ultimately displayed in your local currency may differ because of exchange-rate movements, conversion fees, or provider-specific charges.

Such currency conversion terms are controlled by the applicable financial institution or payment provider and are not determined by QELMAVOR, LLC.

16. Exchanges and Replacement Resolutions

Where an item is damaged, incorrect, incomplete, or materially defective, the available resolution may depend on the circumstances, product availability, shipping destination, and the information provided during review.

Where appropriate, we may offer a replacement, refund, or another reasonable resolution instead of requiring the customer to place a separate order.

Availability of a replacement cannot be guaranteed where the original product is no longer available.

17. Lost Return Shipments

Customers remain responsible for correctly packaging and sending customer-funded return shipments using the return instructions provided.

If a return package is lost before reaching the designated return location, we may request the carrier tracking information or shipping receipt in order to review the situation.

Using a trackable return service reduces the risk of being unable to verify whether a return was sent or delivered.

18. Payment Disputes and Chargebacks

If you believe an order was unauthorized, not received, incorrectly fulfilled, materially different from the item ordered, or otherwise eligible for a refund, we encourage you to contact us first so that we can review the issue and attempt to provide an appropriate resolution.

If a payment dispute, chargeback, Stripe dispute, PayPal claim, or similar investigation is opened, QELMAVOR, LLC may provide relevant transaction and fulfillment records to the applicable payment processor, bank, card issuer, or payment network.

Relevant information may include the order confirmation, payment authorization information, product selected, checkout information, shipping address, fulfillment records, carrier details, tracking history, delivery confirmation, customer communications, photographs, return requests, return tracking, inspection results, refund records, and other information reasonably relevant to the dispute.

Submitting a payment dispute does not automatically determine whether a refund is owed. The final outcome may be decided by the applicable bank, card issuer, Stripe, PayPal, or other payment provider under its own procedures and applicable payment-network rules.

19. Records Related to Returns and Refunds

We may retain appropriate records connected with returns, refunds, damaged-item reports, customer communications, payment disputes, delivery confirmation, and transaction history for legitimate business, accounting, fraud-prevention, dispute-resolution, and legal compliance purposes.

The handling of personal information associated with these records is described in our Privacy Policy.

20. Return and Refund Support

For help with a return, damaged item, incorrect product, refund, or related order issue, please contact QELMAVOR, LLC at hello@qelmavor.com, call us at +1 (702) 382-9514, or visit our Contact Us page.

Our business address is 4560 S Decatur Blvd, Ste 300, Las Vegas, NV 89103, US.

For delivery-related questions, including shipping times, tracking, damaged packages, customs, and address issues, please review our Shipping Policy.