Shipping Policy

This Shipping Policy explains how orders placed through qelmavor.com are prepared, shipped, tracked, and delivered by QELMAVOR, LLC.

Shipping availability, carrier service, delivery timing, customs processing, and other transportation conditions may vary depending on the destination and circumstances outside our direct control.

1. Order Preparation Before Shipment

Orders are generally prepared within 1–4 business days after successful payment confirmation. Business days do not include weekends or applicable public holidays.

This processing period is separate from carrier transit time. An order is considered shipped after it has been prepared, transferred to the applicable carrier, and shipping confirmation has been issued.

Processing may occasionally require additional time because of unusually high order volume, payment or address verification, public holidays, severe weather, carrier disruption, or other operational circumstances.

2. Where We Ship

QELMAVOR, LLC provides standard shipping to supported destinations worldwide.

Shipping availability may depend on the destination address, carrier coverage, local delivery restrictions, customs requirements, and other logistical conditions.

Remote, rural, island, military, restricted, or otherwise difficult-to-service addresses may experience longer delivery times or more limited carrier options.

If you would like to confirm whether we can ship to a particular destination before placing an order, please contact us at hello@qelmavor.com or through our Contact Us page.

3. Standard Shipping Fee

Our standard shipping fee for supported destinations is €5.99.

We use the same general standard shipping structure for supported destinations worldwide and do not apply separate standard rates specifically for the United States, Europe, or other international regions.

The applicable shipping charge will be shown during checkout before payment is completed.

A different charge may apply where a customer specifically requests an alternative or expedited delivery service and agrees to the applicable cost.

4. Estimated Standard Delivery Time

Standard shipping may take up to approximately 30 days from the shipment date.

This period is an estimate rather than a guaranteed delivery date.

Actual transit time may depend on the shipping destination, carrier routing, transportation networks, customs processing, weather, peak shipping periods, public holidays, local delivery conditions, or other events affecting the shipment.

Some orders may arrive considerably sooner, while deliveries to remote or difficult-to-service locations may take longer.

5. Expedited Shipping

Customers who require faster delivery may contact us at hello@qelmavor.com or through our Contact Us page.

Where expedited delivery is available, the available service may depend on destination, carrier options, package size, package weight, product characteristics, and the requested delivery speed.

Because expedited shipping charges vary according to destination and service level, we do not use one fixed expedited shipping rate.

Where available, our customer service team can provide the applicable shipping cost before the expedited service is arranged.

6. Shipping Confirmation

After an order has entered the carrier network, shipping confirmation and related tracking information may be issued for the shipment.

Creation of a shipping label does not always mean that tracking information will immediately show movement.

There may be a short period between label creation, carrier acceptance, and the first visible scan.

7. Tracking Updates

The first meaningful carrier scan or tracking update may take approximately 48–72 hours to appear after shipment.

A delay in the first scan does not necessarily mean that the order has not been transferred to the carrier.

Tracking systems may also show temporary gaps, delayed scans, or incomplete movement information while a parcel travels between carrier facilities.

Customers may review available order tracking information through our Track Order page.

8. Delivery Confirmation

A shipment is generally considered delivered when the applicable carrier records delivery to the shipping address supplied with the order or provides another reasonable form of delivery confirmation.

Depending on the carrier and destination, packages may be delivered to a mailbox, parcel locker, reception desk, mailroom, front desk, authorized receiving area, household member, building representative, or another location normally used for deliveries.

Some shipments may require a signature or other proof of receipt depending on the destination, shipment value, carrier, or delivery service.

9. Customer Responsibility for Shipping Information

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please review the recipient name, street address, apartment or unit information, city, postal code, telephone number, and other relevant delivery details before completing the order.

Incomplete or incorrect address information may cause delivery delays, failed delivery attempts, package returns, or other shipping problems.

10. Address Corrections

If you notice an error in the shipping address after placing an order, please contact us at hello@qelmavor.com as soon as possible.

We will make reasonable efforts to update the address if the order has not yet been shipped.

Once a shipment has entered the carrier network, we cannot guarantee that the carrier will be able to redirect, intercept, recall, or otherwise change the delivery address.

11. Fragile Tableware and Protective Packaging

Because some products sold through qelmavor.com may include ceramic, glass, or other breakable tableware, orders may be packed using protective materials appropriate to the product and shipment.

Customers should take reasonable care when opening parcels containing fragile products and should inspect breakable items after delivery.

If a ceramic, glass, or other fragile item appears damaged upon arrival, please retain the item and relevant packaging until the issue has been reviewed.

12. Damaged, Incorrect, or Incomplete Shipments

If a parcel or product arrives visibly damaged, contains an incorrect item, is missing part of the order, or has another clear delivery-related issue, please contact us within 48 hours after delivery.

Please contact us at hello@qelmavor.com and provide your order number together with a description of the problem.

Where reasonably necessary, we may request photographs of the product, protective packaging, outer shipping package, shipping label, broken or damaged area, or other relevant details.

After reviewing the available information, we may provide an appropriate resolution in accordance with the circumstances and our Return & Refund Policy.

13. Shipments That Appear Lost in Transit

If tracking information suggests that a shipment has stopped moving for an unusual period or may have been lost before delivery, please contact us at hello@qelmavor.com.

We may review the available tracking history and, where appropriate, request additional information or make an inquiry with the applicable carrier.

Temporary tracking inactivity by itself does not necessarily mean that a package has been lost.

14. When Tracking Shows Delivered but the Package Cannot Be Found

If carrier tracking confirms delivery but you cannot locate the shipment, we recommend checking the delivery area, mailbox, parcel locker, mailroom, reception desk, front desk, building management, household members, and other locations normally used for package delivery.

Where appropriate, customers may also check with nearby household members or neighbors and review any delivery photograph, notice, or instructions provided by the carrier.

If the shipment still cannot be located, please contact us at hello@qelmavor.com and we can review the available shipment information.

15. Customs Charges for United States Deliveries

For orders delivered to addresses within the United States, QELMAVOR, LLC does not apply a separate import customs duty charge as part of our standard shipping fee.

Any taxes or other charges specifically displayed and collected during checkout will be shown before the customer completes the order.

16. Customs Duties and Taxes for International Deliveries

For destinations outside the United States, local customs authorities, governments, or carriers may impose customs duties, import taxes, VAT, brokerage charges, handling fees, or other destination-specific charges.

Unless such amounts are specifically collected during checkout or otherwise stated by QELMAVOR, LLC, these charges are generally the responsibility of the recipient.

Such amounts are determined by government authorities, customs agencies, carriers, or other third parties and are outside the direct control of QELMAVOR, LLC.

We cannot guarantee the amount of any customs-related charge or the time required for customs clearance.

17. Customs Clearance Requirements

Customers may be required to provide information requested by a carrier or customs authority in order to complete import clearance.

Failure to provide required information may cause a shipment to be delayed, held, returned, or otherwise affected by customs procedures.

A shipment delayed during customs review is not automatically considered lost.

18. Delivery Delays Outside Our Control

Delivery may occasionally be delayed by events outside our reasonable control, including severe weather, natural disasters, transportation interruptions, customs inspections, carrier network congestion, public holidays, local restrictions, incorrect addresses, unsuccessful delivery attempts, or other logistical disruptions.

Where an unusual delay occurs, customers may review the latest available tracking information through our Track Order page.

We will provide reasonable assistance where possible, but carrier transit times and external delivery conditions cannot always be controlled or guaranteed by QELMAVOR, LLC.

19. Returned or Undeliverable Packages

A package may be returned to the sender because of an incomplete or incorrect address, repeated unsuccessful delivery attempts, refusal of delivery, customs-related issues, failure to collect the parcel, or another carrier-determined reason.

If a shipment is returned to us, we may review the circumstances, product condition, shipping history, and applicable costs before determining the appropriate next step.

Any refund or return decision resulting from an undeliverable shipment will be handled in accordance with the circumstances and our Return & Refund Policy.

20. Shipping Support

For questions regarding shipping availability, delivery timing, tracking, expedited service, damaged parcels, address corrections, customs, or another delivery issue, please contact QELMAVOR, LLC at hello@qelmavor.com, call us at +1 (702) 382-9514, or visit our Contact Us page.

Our business address is 4560 S Decatur Blvd, Ste 300, Las Vegas, NV 89103, US.

Customers may also use our Track Order page to review available order tracking information.